Amman, December 2025: Airport International Group announced that Queen Alia International Airport (QAIA) has successfully maintained its 4-Star Airport Rating following the latest SKYTRAX World Airport Audit. SKYTRAX — the renowned London-based international air transport rating organization — once again recognized QAIA’s continued delivery of good-quality staff service and product standards across core airport operations.
The multi-day audit provided a comprehensive review of the passenger journey – including ground transportation, security and immigration processes, wayfinding, terminal comfort, cleanliness, airport facilities, retail and dining options, as well as staff service and efficiency. The process also engaged airlines, security authorities, ground handlers and concessionaires, reflecting the collaborative effort behind QAIA’s sustained performance.
According to the official SKYTRAX report, QAIA continues to meet the 4-Star Airport Rating across key assessment categories, supported by a terminal environment described as “visually striking, operationally efficient and architecturally distinguished”. The auditors highlighted the terminal’s abundant natural light, appealing form and strong first impression, which together support the overall customer experience. SKYTRAX also acknowledged Airport International Group’s upcoming enhancement plans, noting the commencement of a series of large-scale projects that provide a solid foundation for excellent, long-term improvement.
“Securing the 4-Star Airport Rating once again is a powerful reflection of our entire airport community – their dedication, professionalism and belief in delivering a passenger experience rooted in excellence. It demonstrates a deliberate and ongoing effort to elevate the passenger journey at every touchpoint — not only meeting international standards, but anticipating future needs in line with our strategic vision at Airport International Group. I extend my sincere appreciation to all employees and partners whose commitment made this achievement possible. Together, we aim to advance QAIA as a world-class gateway that embodies Jordanian hospitality and makes every passenger feel at home,” commented Airport International Group CEO, Nicolas Deviller.
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